PlayCenter: Allgemeine Informationen und Troubleshooting

PlayCenter: ist ein persönlicher digitaler Musik-Center für den PC. Mit den verschiedenen Versionen von PlayCenter können Sie sich digitale Musik anhören, diese mit EAX erweitern, sowie Ihre Audio-CD’s rippen. PlayCenter ermöglicht Ihnen, Ihre Musikbibliothek zu organisieren und auf Ihren Creative D.A.P. zu transferieren (ein vollständiges DAP Jukebox Tutorial finden Sie unter Start - Programme - Creative - Creative PlayCenter 2/Playcenter 3- NOMAD Jukebox tutorial.)

Creative PlayCenter versions

There are three versions of Creative PlayCenter shipped with various Creative products. To verify the version of PlayCenter in your computer, open your PlayCenter, then click on Click on PlayCenter 2 or PlayCenter 3 in the top left of the program window as you can see in the image below.

From the drop down menu select About Creative PlayCenter

The version number in the image above is the version installed with the original CD for many Jukeboxes. (This is a valid version of PlayCenter 2 or PlayCenter 3 not PlayCenter 1 )

If you have any version of Creative PlayCenter 1.x, you will need to purchase an updated Sound Blaster CD from Creative to upgrade your software. Click the Shop link above to order.

Upgrading Creative PlayCenter 1.x or 2.x to Creative PlayCenter 3

You can download and install a Creative PlayCenter update from our regional download site here . The download, PlayCenter3_02_52.exe will upgrade all versions of PlayCenter 2/3 from Version 1.01.xx and above.

PlayCenter Version 2.x comes with the original installation CD of the following Products. Therefore, to upgrade to the latest version please follow the instructions within the PlayCenter3_02_52.exe download.

PlayCenter Version 3.x comes with the original installation CD of the following Products. To upgrade to the latest version please follow the instructions within the PlayCenter3_02_52.exe download.

How to completely un-install Creative PlayCenter?

If you experience any of the following symptoms with Creative PlayCenter software, you can try to completely uninstall and reinstall the Creative PlayCenter.

  1. Detach any portable MP3 players such as NOMAD Jukebox, NOMAD Jukebox Zen, etc from your computer, and log in as the System Administrator if you are using Windows 2000 or Windows XP.
  2. Go to StartControl Panel, Add/Remove program. Highlight Creative PlayCenter, and click on Add/Remove to uninstall it, when prompted to restart the computer, select "No". If you have a Creative NOMAD Jukebox Zen, the Creative Playcenter is installed as part of the Zen installation, remove the Zen applications as well.

  3. Double click on My Computer, then on the hard drive that PlayCenter was installed on (default is C: ). Click on the Program Files folder, then the Creative folder. Delete the following folders, and the NOMAD Jukebox Zen folder if applicable.  If you have a Sound Blaster Audigy card installed, go to the Sound Blaster Audigy folder and delete the Creative PlayCenter folder if present.


      Playcenter or Playcenter 2
      CTCDDB
      Media Manager

  4. Delete the Media Database and Media Manager folder from Windows or Documents and Settings folder depending on your operating system.

    If you are using Windows 2000 or Windows XP

      Double click on 'My Computer'.  Then select tools,  Folder Options, View  ... make sure that 'Show hidden files and folders" is selected.  Go to C:\Documents & Settings\All users\Application data\Creative, locate the Media Database and Media Manager folders, and delete them both. 
      Go to C:\Documents & Settings\(username)\Local Settings\Application data, and delete the Creative folder in this location as well...where (username) is the current login, or the login as you are having problems with the Creative PlayCenter.

    If you are using Windows 95/98/ME

      Double click on 'My Computer'.  On the toolbar, go to View,  Folder options, View. Under hidden files section make sure that 'Show all files' is selected. Click apply, then OK.  Go to C:\Windows\All Users\Application Data\Creative, locate the Media Database and Media Manager folders, and delete both of them. 

  5. Click on Start, Find, Files and Folders. (Start, Search, Files and Folders if using Windows ME or later). In the named box, type oasisusb.* It should find 2 files: OASISUSB.INF and OASISUSB.DRV, delete both of them. 
  6. Empty your recycle bin, and restart the computer.
  7. Disable any Virus/registry/system scanning software and firewalls.
  8. Insert the PlayCenter installation CD and begin installation. If during the installation you are prompted to (Modify .. Repair .. Remove) Select REMOVE, restart the computer when prompted, and repeat the procedure Step 6, then reinstall the Creative PlayCenter.
  9. After installation is complete, restart the computer, disable any firewall applications, configure PlayCenter and re-register to the CDDB.
  10. At this time you can check which version of Playcenter was included on your product installation cd by clicking on the Playcenter Icon at the top left corner of the Playcenter application and choosing 'about Creative PlayCenter'.  The newest version of PlayCenter can be found at us.creative.com or www.nomadworld.com.  If your version is older than the current update available for download, you can update the player at this time.

How to manually register CDDB related files to Creative PlayCenter?

If you can not register CDDB or if there is not any response from CDDB service, it is possible that the files cddbcontrol.dll,cddbui.dll, and ctcddb.dll are not properly registered, or there is a version conflict with files employed by other 3rd party player/encoders installed in your system. In addition, the difficulty may also be related to network settings.

You can try to register the CDDB related files first. If the difficulty persists, and if there are 3rd party MP3 player/encoder installed, try to unintall them along with Creative MediaSource. Then reinstall the Creative applications first before reintalling other 3rd party applications.

To rule out network related issues, you can try WinAMP 2.78 or later, if this version of WinAmp's CDDB does not work either, it is likely that the difficulty is related to your network.

To unregister and register these files under Windows 2000 and Windows XP:

To unregister and register these files under Windows 98, Windows ME:

How to disable the Creative PlayCenter splash screen?

To stop the Playcenter 3 Splash Screen from displaying for a few seconds when Playcenter loads, first open Playcenter by clicking the Start button and then go to Programs - Creative - Creative Playcenter and click on the icon for Playcenter.

You will need to be in the jukebox mode. If you are not already in this mode, you can change to this mode by clicking on the resize buttons at the very top right corner of the Player next to the X that closes PlayCenter.

If you are using PlayCenter 3.x, in the jukebox mode you will see a Settings button towards the bottom left. Click this button and a new window will open up, labeled Creative Playcenter. Go to the Playcenter tab if it does not open to that. There, towards the lower left hand corner of the screen will be a checkbox labeled Enable Splash Screen. Uncheck that, and then click on OK. That will stop the Playcenter Splash Screen from displaying every time PlayCenter loads.

If you are using PlayCenter 2.x, in the jukebox mode, you will see a Settings button towards the bottom left. Click this button and a new window will open up, labeled Creative Playcenter 2. Go to the Playcenter 2 tab if it does not open to that. There, towards the lower left hand corner of the screen will be a checkbox labeled Enable Splash Screen. Uncheck that, and then click on Ok. That will stop the Playcenter 2 Splash Screen from displaying every time Playcenter loads.

Error: "Could not initialize digital audio com object."

If you receive the error Could not initialize digital audio com object when opening the Playcenter 2, please update the PlayCenter to a newer version available at http://us.creative.com/support/downloads/.

Should the error reoccur after installing the update, the ASPI layer may have been damaged. To correct this error in Windows 98, Windows 98SE, Windows ME and Windows 2000 please go to How to extract the ASPI layer to resolve the conflict.

Error "Player is busy or not connected" in PlayCenter

If you receive an error about "Player is busy or not detected" in Creative PlayCenter, or unable to transfer large amount of files through subfolders from My Computer to PC Music Library using PlayCenter, you can completely uninstall Creative PlayCenter and reinstall it. For more information, please refer to the section on "How to completely uninstall Creative PlayCenter".

Error: 'PlayCenter 3 or Surround Mixer gives an error in CTDPROXY.DLL' or 'Ctplay2 has generated errors and will be closed by Windows'

PlayCenter and Surround Mixer generating errors in module CTDPROXY.DLL is normally caused by another mixer device in the system, such as a second sound card, USB speakers, USB microphone, or Webcam with a microphone. Certain USB devices that behave as mixer devices can also cause it. To resolve the issue, follow the steps below:

Go to Start - Settings - Control Panel - Sounds and Multimedia for Windows 2000. Depending on the Category or Classic View you have chosen for Windows XP either Start - Control Panel - Sounds and Audio or Start - Control Panel - Sounds - Speech and Audio Devices - Sounds and Audio. Click on the Hardware tab and note the hardware listings here. You should have the following listings:

If you have more listings than these, highlight each extra listing one at a time and click the Properties button. Click on the + (plus) sign next to the listing Mixer Devices. Click on the mixer device listed, and then click on Properties. Select the radio button option Do not use mixer features on this device. If there is not a Mixer Devices listing then move on to the next item.

Try to open Surround Mixer and PlayCenter 3 again.

Using PlayCenter